Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Refund & Cancellation Policy – Customized Resin Art
Because customised resin art pieces are made specifically according to the customer’s requirements, we follow a special refund and cancellation policy.
1. Customised Products
All customised resin art products are made according to the customer’s selected design, colour, photographs, names, dates, flowers, or other specifications. Therefore, customised products are generally non-returnable and non-refundable once production has started.
2. Order Cancellation
- Cancellation requests can be made before production begins.
- Once the customisation/design work or production has started, the order cannot normally be cancelled or refunded.
- Any advance/payment refund, where applicable, will be subject to the stage of production and expenses already incurred.
3. Damaged Product
If your order arrives damaged during delivery, please:
- Contact us within 24–48 hours of delivery.
- Provide clear photographs/videos of the package and damaged product.
- We will review the issue and, where appropriate, offer a repair, replacement, or suitable resolution.
4. Wrong or Defective Product
If we send a product that is significantly different from the confirmed design or contains a manufacturing defect attributable to us, please contact us with photographs/videos. We will assess the issue and provide an appropriate solution, such as repair or replacement.
5. Customer-Provided Photographs & Materials
Customers are responsible for providing clear and correct photographs, names, dates, spellings, colours, and other customisation details. We are not responsible for errors resulting from incorrect information supplied by the customer.
6. Natural Variations in Resin Art
Since resin art is handmade, minor variations in colour, texture, patterns, inclusions, and finishing may occur. These characteristics are part of the handmade nature of the product and generally do not qualify for a refund.
7. Contact Us
For any issue regarding your customized order, please contact us via email,Facebook,Whatsapp,or Phone as soon as possible with your order number and photographs/videos of the product.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: Boral Majher para,kolkata-700154(Our Physical address)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.